Welcome
Frequently answered questions regarding community surveys.
FAQ
What is the purpose of the broadband survey?
The survey aims to collect information about internet accessibility and quality region-wide, including the communities of Alcoa and Maryville. The data gathered will help FiberWise identify current broadband needs and opportunities for future partnerships to improve local internet services. It may also support applications for federal and state grants related to broadband access.
Who is conducting the survey?
The survey is being conducted by FiberWise, a broadband research and consultancy firm with over 20 years of experience. The Cities of Alcoa and Maryville are partnering with FiberWise to facilitate this research.
Do Alcoa or Maryville Intend to Provide Broadband?
No. FiberWise is conducting a regional broadband survey as part of a broadband study. Neither city currently provides or has plans to provide broadband, but the study could provide the information necessary for grants and partnerships in the future to solve the digital divide.
How will I receive the survey?
Anyone can complete the survey at any time by visiting survey.fiberwisdom.com. If you have a utility account with the Cities of Alcoa or Maryville, you will also receive a text message with a link to the survey in the coming days.
How long does the survey take to complete?
The survey is designed to be quick and easy, typically taking only a few minutes to complete.
Can I complete the survey more than once?
Yes, you are welcome to complete the survey multiple times to reflect the different locations where you receive internet service. Each response will be valuable in providing a comprehensive view of broadband needs across our community.
Will the survey ask for personal or sensitive information?
No, the survey will not ask for any sensitive information such as usernames, passwords, or financial details. Your privacy and security are important to us.
How do I know if a survey link is legitimate?
All legitimate survey links will direct you to a FiberWise website, such as survey.fiberwisdom.com, maryville.fiberwisdom.com, or alcoa.fiberwisdom.com. If you receive a link that does not match these, please do not click on it.
What will happen with the survey results?
The results will be analyzed to understand the current state of broadband in our area. This data will help identify potential opportunities for future internet service improvements and may be used to support grant applications for federal or state funding.
What should I do if I have questions or need help with the survey?
If you have any questions or need assistance with the survey, please contact FiberWise at https://fiberwisenetworks.com/survey-questions
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